About the role
Join our dynamic team in a part-time permanent role as a 2nd/3rd Line Applications Support Analyst and play a pivotal role in supporting our systems and applications. This second-line position involves handling technical and complex calls escalated from the helpdesk. As the first point of contact within the Applications Support team, you'll provide expert technical support for critical IT applications used by the Council. Our team is expanding with large new projects and digital initiatives like AI and the Innovation Hub, offering a chance to make a significant impact during an exciting period of growth and change.
What will you be doing?
Your days will be varied - from conducting root-cause analysis to resolving complex technical issues escalated from the helpdesk. You’ll manage queues of support calls, handle incidents and service requests, and provide technical guidance to users and colleagues alike. You’ll also contribute to maintaining technical documentation and support materials.
You’ll have the chance to work with a wide range of services including Adult Social Care, Children’s Services, Education, Housing, and Regulatory Services - no two days will be the same. You’ll also support wider project teams with tasks such as software updates, change control processes, and system testing.
About you
As an Applications Support Analyst, you have a knack for delving into complex issues and finding effective solutions through thorough analysis of available information. You approach challenges with composure and a methodical mindset, ensuring tasks are handled thoughtfully and efficiently.
We’re looking for someone who is passionate about problem-solving and has a natural affinity and understanding for technology. Strong communication skills are essential, as you'll collaborate seamlessly with both technical and non-technical users. Attention to detail is your forte, and you thrive in a dynamic environment where multitasking is key.
A good training package and clear career progression opportunities are available, with a focus on career progression planning within the team, ensuring you have the support and development to grow professionally. Is this you? If so, we’d like to hear from you.
Please note: If you’ve applied to this role before, there is no need to reapply at this time.
Our benefits
You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.
About us
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council https://youtu.be/lV0EfeUF4aU
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner
The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.
If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.
West Northants Council, where careers thrive.
Attached documents
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