About the role
Adult Social Care is one of the largest and most diverse service areas within West Northamptonshire Council. Behind those services sits a network of people, processes and technology that must continually evolve to meet changing needs and deliver the best possible outcomes for residents.
As a Business Change Analyst within Adult Social Care, you'll play a key role in helping services understand how they currently operate, identifying opportunities for improvement and supporting the delivery of changes that create lasting benefits for residents, colleagues and the organisation. Working across a varied portfolio of transformation projects, you'll use business analysis techniques to understand issues, gather evidence and help shape practical solutions that improve efficiency, strengthen service delivery and enable teams to make the best possible use of resources.
This is a role for someone who enjoys bringing clarity to complexity. You'll work with stakeholders from across the organisation to explore challenges, understand requirements and develop solutions that are both achievable and aligned to wider organisational objectives. While Adult Social Care provides the context for much of the work, the role itself centres on business change, service improvement and transformation, making it an excellent opportunity for somebody wanting to develop or further build a career in business analysis.
What will you be doing?
Working as part of our transformation function, you'll support projects from the earliest stages of problem identification through to implementation and benefits realisation. Your work will involve engaging with stakeholders, facilitating workshops, gathering and analysing information, reviewing business processes and helping services understand the root causes of operational challenges before identifying options for improvement.
You'll use a range of business analysis techniques to capture requirements, map current and future processes, assess risks and impacts, support the development of business cases and contribute to project planning activities. The role requires someone who can move comfortably between detailed analysis and broader strategic conversations, helping stakeholders understand both the practical and organisational impact of proposed changes.
As projects progress, you'll continue to support delivery by helping teams prepare for implementation, coordinating testing activity, monitoring outcomes and ensuring that expected benefits are understood, measured and realised. Success in this role comes from combining analytical thinking with strong communication skills, enabling you to build credibility with stakeholders and support informed decision-making throughout the change process.
Why Join Us
This role offers the opportunity to work on genuinely varied and meaningful projects where your analysis directly influences decision making and shapes the future delivery of services. Rather than focusing on a single programme or business area, you'll be involved in a broad range of initiatives, allowing you to develop experience across the full change lifecycle while building expertise in business analysis, service improvement and organisational transformation.
You'll join a supportive and collaborative team environment where continuous learning and professional development are encouraged. The nature of the work provides excellent exposure to senior stakeholders, complex business challenges and large scale transformation activity, making this an ideal opportunity for someone looking to further develop their career within business analysis, change management or project delivery.
Alongside a rewarding career, you'll benefit from:
• Flexible, hybrid and family friendly working arrangements that help you balance work and home life
• Generous annual leave entitlement, with the option to buy additional leave
• Enhanced maternity, adoption and family leave provisions
• Access to our car lease scheme, making it easier to find a vehicle that suits your lifestyle
• A competitive Local Government Pension Scheme to help you plan for the future
• A wide range of employee benefits, discounts and savings on everyday spending
• Learning, development and career progression opportunities to support your growth
• Health and wellbeing support, including resources to help you look after your physical and mental wellbeing
About you
You'll be naturally curious and enjoy understanding how organisations work, why challenges occur and what practical steps can be taken to improve outcomes. Whether your experience has been gained in local government, the wider public sector or another complex organisation, you'll be comfortable gathering information from multiple sources, analysing evidence and helping stakeholders translate ideas into deliverable solutions.
We're looking for someone who enjoys working with people as much as they enjoy working with information. You'll have the confidence to ask questions, challenge assumptions constructively and facilitate conversations that help stakeholders reach a shared understanding of the issues they are facing. Alongside strong communication skills, you'll bring a structured and analytical approach that enables you to manage competing priorities while maintaining focus on the overall objective.
Most importantly, you'll be motivated by the opportunity to contribute to meaningful change. You'll enjoy taking complex problems, breaking them down into manageable components and helping services move from identifying a challenge to implementing sustainable solutions that deliver measurable benefits.
Our benefits
You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council
About us
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. Hear from our Chief Executive, Martin Henry, about building a career at WNC.
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner
The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.
If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.
Please note we reserve the right to close the advert early if we receive a high volume of suitable applications, so we recommend applying as soon as possible to avoid disappointment.
West Northants Council, where careers thrive.
Attached documents
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