What will you be doing?

A big part of your role will be helping families understand what's available to them and connecting them with the right support.

You'll welcome visitors, talk to families about their circumstances, help them complete registrations and provide information about services, activities and programmes available through the Family Hub and our partners. 

While some people will come to the hub knowing exactly what support they're looking for, others won't. You'll play an important part in helping families understand what's available and making sure they leave with more information, more confidence and the right next steps.

You'll often be the person helping someone work out where to start. That could mean talking through what support is available, introducing them to activities at the hub, helping them understand their options or connecting them with services that could benefit their family. 

Alongside supporting families, you'll help keep the hub running smoothly. You'll manage enquiries, monitor inboxes, process referrals, maintain records and support the organisation of courses, parenting programmes and activities taking place across the Family Hub network.

This role sits somewhere between customer service, community support and business support. It's perfect for someone who enjoys talking to people but also likes being organised and making sure things run smoothly behind the scenes.

About you

You're probably the kind of person people naturally approach when they need help.

You enjoy talking to people, you're comfortable starting conversations and you genuinely care about providing a good experience. You don't need to have worked in a Family Hub before. What's more important is that you enjoy helping people, can make others feel at ease and are happy being the person others turn to when they need information or support.

You might currently work in customer service, reception, hospitality, retail, administration, education, healthcare or a community based role. If you've built your career around helping people and creating positive experiences, we'd love to hear from you.

You'll be confident talking to people from all backgrounds and able to make others feel comfortable quickly. You're organised, enjoy being part of a team and are comfortable balancing a variety of tasks throughout the day.

Most importantly, you'll genuinely enjoy helping people. The systems, processes and Family Hub knowledge can all be learned. The ability to make someone feel welcomed, listened to and supported is what really matters.

Why join us?

Family Hubs are genuinely lovely places to work.

They're busy, welcoming spaces where families come for support, advice, activities and opportunities. Over time, you'll get to know many of the people who walk through the door and become a familiar face within the local community.

You'll join a team that's passionate about what they do, supportive of one another and always willing to lend a hand.

You'll be part of a service that helps families access opportunities, build connections and get the support they need. You'll see first-hand the difference that information, encouragement and a friendly conversation can make.

This is one of those rare roles where you'll spend your days working with people, building relationships and helping others, while also being part of a service that has a real impact on local families.

If you enjoy being around people, like feeling part of a community and get satisfaction from helping others, we'd love to hear from you.

Our benefits

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council

About us

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.  

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

Please note we reserve the right to close the advert early if we receive a high volume of suitable applications, so we recommend applying as soon as possible to avoid disappointment.

West Northants Council, where careers thrive.