Vacancies

Control Operator -( Night shifts)

Please Note: The application deadline for this job has now passed.

About the role

We currently have two Full Time Night shift posts, both temporary (12-months, due to secondment and 18-months due to Maternity leave).

If at a later date, any permanent night shift posts become vacant you could be considered for that role.

Call Care is a 24/7/365 control room, answering alarm calls from elderly and vulnerable people.

Our skilled operators assess each call and facilitate a response from the appropriate organisation, ranging from reassurance calls to emergency calls resulting in a 999 call.

Our multi skilled team also take out of hours calls such as emergency repairs,

The team use several systems to answer calls, record data and write up cases.

Shift times range from 20:00-08:.00 and 15:00-01:00 (9 week rotating rota).

What will you be doing?

Answering emergency calls for our lifeline customers,
Assessing each call and facilitating a response by a 3rd party organisations and individuals.
Liaise with other professionals such as Support Workers to ensure wellbeing of our customers.
Maintain our database.
Collating call data.
Create cases for the calls.
Carry out wellbeing calls.
Out of hours emergency calls including repairs
Working a shift pattern to ensure full cover is always in place for the service.

About you

We are looking for someone who is enthusiastic, proactive and dedicated to the role who has good communication skills and accuracy.

You would need to have an understanding of our client base and demonstrate care and empathy for our customers.

Previous night working experience is desirable but not essential.

Experience in a customer service environment would be desirable.

The role requires that you are able to manage and prioritise your own work load.

There may be a requirement for you to lone work at times.

We are looking for someone who can manage difficult or distressing situations.

Due to the nature of the service we require that the team are flexible and have the ability to swap shifts when required, as well as working shift patterns. .

Our team work together to ensure the service is delivered 24/7/365, they have a real sense of job satisfactory, being able to support people to stay in their own homes.

Please demonstrate that you can meet the Job Specification attached to the Job description, giving examples where possible.

Our benefits

We offer a wide range of benefits to our employees, these include:

Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
Cycle to Work scheme.
Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
Car Lease scheme
Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
Ongoing training and development opportunities.
A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

About us

We’re a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we’re embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.

Our vision at West Northamptonshire Council is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council https://youtu.be/lV0EfeUF4aU

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

When potential is unlocked, talent thrives.

Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.

West Northants Council, where careers thrive.