What will you be doing?
Provide a first point of customer service for a diverse range of customers and enquiries. Using enquiry skills, identify customer needs and the appropriate resolution. To understand and deliver the Quality Standards for Presentation and Behaviour which contribute to the customer care ethos.
Be familiar with the current offer provided by partner organisations, including the internal partners such as Adult Learning and Registration Services, to support them in delivering their services and to refer and signpost customers effectively.
Promote volunteering opportunities. Recruit, coach and mentor volunteers and junior members of the team to ensure the delivery of excellent customer service. To provide and support activities and services for the whole community including those for families with children under 5 (such as Rhymetime)
To undertake tasks and activities relating to the day-to-day operation of the library and to be responsible, in the absence of the Library Manager, for making decisions and taking appropriate actions to ensure the health, safety and security of users and the building. To be familiar with and comply with all policies and procedures relating to health and safety within the service.
About you
To work as part of a team, delivering a wide range of frontline LibraryPlus services to a high standard.
To support and coach customers to develop their IT skills, enabling them to self-serve using the WNC website and other online services effectively and confidently.
To understand the volunteer journey and promote volunteering opportunities in libraries and the wider community. To support and coach library volunteers
Our benefits
You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.
About us
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner
The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.
If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.
West Northants Council, where careers thrive.
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