About the role
Step into a role where leadership meets purpose. As a Financial Assessment Team Leader, you’ll guide a dedicated team to deliver accurate, timely financial assessments that directly support some of West Northamptonshire’s most vulnerable residents.
You’ll shape smooth, customer‑focused processes, drive service improvements, and keep performance on track—using data, technology, and your people skills to make a real impact. If you’re motivated by leading others, solving problems, and improving how services work, this role puts you at the heart of meaningful change in our community.
What will you be doing?
This position is based in Angel Square, Northampton. However, it offers flexible working arrangements, including remote work, office days, and service user home visits, as managed by the financial assessment team.
Step into a role where your leadership genuinely shapes how people experience social care. As our Financial Assessment Team Leader, you’ll run the engine room of the Financial Assessment Service — making sure every financial assessment is accurate, timely, and fully compliant with national requirements.
You’ll lead, coach, and develop a team of eight, creating a positive, high‑performing environment where people feel supported to do their best work. Day to day, you’ll keep workflows moving, allocate priorities, tackle complex cases, and ensure the team delivers a first‑class customer experience.
You’ll be the go‑to problem solver: spotting issues early, improving processes, and working closely with the Client Money Manager to strengthen performance across the service. From boosting efficiency to preventing debt, you’ll help drive smarter, more modern ways of working that make a real difference to residents and the council.
If you’re a proactive leader who thrives on responsibility, collaboration, and service improvement, this role puts you at the heart of meaningful work that truly matters to the community.
About you
You’re a natural leader who thrives in a fast‑paced, people‑focused environment. Confident in guiding and supporting a team, you bring experience in coaching, mentoring, and managing performance to help others deliver their best.
You’re organised, proactive, and great at juggling priorities, able to keep workflows moving, solve problems quickly, and handle complex queries with professionalism and diplomacy. Your strong customer‑service background means you’re calm under pressure, skilled at resolving conflict, and committed to providing a high‑quality experience for residents.
You understand the importance of accuracy and compliance, with a solid grasp of financial information, national legislation, and welfare benefits, or the ability to learn fast. You’re comfortable analysing data, challenging inefficiencies, and recommending smarter ways of working.
Tech‑savvy and confident with Microsoft 365, you embrace new systems and aren’t afraid to drive change. Most importantly, you care about doing the right thing for vulnerable people, treating everyone with respect, and modelling the values that help your team and West Northamptonshire thrive.
Our benefits
You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.
About us
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner
The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.
If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.
West Northants Council, where careers thrive.
Attached documents
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