About the role
We are looking for an experienced administrator to join our small team, in a key role. Are you passionate about customer service and business transformation, with good business support experience? If so, you are just the kind of person we need to join the team!
We are the High Needs Business Support Team who provide wide ranging financial and administrative support to schools and the Education Health and Care Team. If we can provide the best possible service, then we will be helping providers to deliver better outcomes for children and young people.
What will you be doing?
The role is varied and includes:
- Paying invoices
- Raising invoices
- Updating Capita One system
- Processing High Needs Panel applications
- Providing admin support for the High Needs Panel process
- Communicating with schools and other professionals
- Providing information, funding statements to schools
- Providing financial information to schools
- Supporting Education Health and Care Officers and Caseworkers
- Supporting other teams and professionals
About you
Applicants will need previous experience of office administration and be comfortable working in an open plan environment as well as working remotely. this is a fast-paced, varied role which will suit someone who can work under pressure, meet deadlines, is friendly reliable and flexible.
We are looking for someone who has great organisational skills and has the ability to use their own initiative. Excellent communication skills are essential.
You will need:
- Experience of helping to deliver a complex financial or business process
- Great customer service skills - we provide a point of contact for service users dealing with funding and process enquiries and queries.
- Excellent IT skills, in particular using Excel and accurate data input skills.
- A real ‘eye for detail’, and to be methodical and accurate.
- To be a great team player who is flexible and enjoys tackling a wide variety of different tasks in an interesting but changeable and fast paced environment.
Our benefits
We offer a wide range of benefits to our employees, these include:
- Generous annual leave entitlement starting at 27 days annual leave per year, 28 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
- Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
- Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
- Car Lease scheme
- Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
- Ongoing training and development opportunities.
- A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
- Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
- Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.
The council is in the process of implementing a new pay structure and terms and conditions which will be applicable to this role. The outcome could result in a future variation to the advertised salary, and this will be discussed at interview.
About us
We’re a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we’re embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.
Our vision at West Northamptonshire Council is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
When potential is unlocked, talent thrives.
Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.
West Northants Council, where careers thrive.
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