Housing Options Team Leader

What will you be doing?

For these roles, you will be supporting the Housing Options Manager to lead, manage, and develop the Housing Options Service, by managing a team of Housing Options Officers and overseeing the delivery of excellent advice and assistance across the Housing Options team. 

You will lead Housing Options Officers to successfully prevent and relieve homelessness, with a focus on one of the Specialisms within the service, minimise the use of temporary accommodation and ensure that the Council’s statutory functions are carried out effectively in accordance with legislation, guidance, and policy.

About you

You will need to demonstrate excellent leadership skills and the ability to develop, support, empower and motivate a team to achieve their goals. You will have developed these skills through experience of leading and motivating teams in a customer focused environment, with a strong background within homelessness. 

You should be solutions-driven and have an adaptable approach to working, to thrive in a busy environment with a positive approach to challenges! You will have previous experience and knowledge of working in a frontline housing advice service conducting thorough investigations of complex cases, and you will have detailed knowledge of homelessness and housing legislation, policy, and guidance. 

Your communication skills will be exemplary, with the ability to communicate complex issues in simple language, and with compassion and empathy.

You will be able to adeptly develop and manage the Housing Options team processes whilst also being able use your own initiative to 'think outside of the box’. You are driven and committed to meet targets and achieve positive outcomes, and you will be instrumental in delivering and interpreting complex information and data to make informed decisions about service development.

Our benefits

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.

About us

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. 

Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council https://youtu.be/lV0EfeUF4aU  

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

West Northants Council, where careers thrive.