Quality Improvement Officer

What will you be doing?

This is a role built around relationships, influence and improvement.

You'll spend your time out in services, meeting managers, talking through challenges, identifying opportunities and helping providers make meaningful improvements. You'll be a visible presence across your portfolio, building strong relationships and developing a detailed understanding of the services you support. 

Some days you'll be celebrating excellent practice and sharing what's working well. Other days you'll be supporting providers through challenges, reviewing quality standards or helping to develop plans that deliver lasting improvements. And occasionally, you'll be the person asking the difficult questions and helping services navigate the changes needed to achieve better outcomes. 

You'll act as a critical friend to providers, offering support, challenge, encouragement and expertise in equal measure. Alongside this, you'll contribute to wider quality improvement activity, share learning across the sector and help identify emerging themes that can influence improvement across the local care market. 

No two days are the same, but at the heart of every conversation, visit and improvement plan is the same goal: ensuring people receive the highest quality care and support possible. 

About you

We're not looking for someone who simply understands regulations.

We're looking for someone who understands people.

You may currently be a Registered Manager, Deputy Manager, Quality Assurance professional, Care Manager or an experienced practitioner within health or social care looking for a fresh challenge. Whatever your background, you'll have a strong understanding of what good care looks like and a genuine passion for helping services improve. 

You'll be someone who quickly builds credibility and professional relationships. You know how to challenge constructively, support positively and bring people with you. You're confident having conversations that others might avoid, but you do so with empathy, professionalism and a focus on achieving the best possible outcomes. 

You're naturally curious, enjoy asking questions and take satisfaction from solving problems. Whether you're writing reports, presenting in forums, visiting providers or supporting improvement activity, you're able to communicate clearly and confidently with a wide range of people. 

The best people in this role genuinely enjoy helping others succeed. They get satisfaction from seeing a service improve, watching leaders grow in confidence and knowing their support has helped create better experiences for the people who rely on those services every day.

Most importantly, you'll care about making a difference. Because behind every quality review, action plan and provider visit are real people, real lives and real outcomes. That's what makes this role so important and so rewarding.

Why Join Us?

• Use your experience to influence quality across a wide range of services, not just one organisation.
• Enjoy a varied role where no two days are the same.
• Build relationships and become a trusted expert within the local care sector.
• Combine field-based visits, home working and office working in a flexible hybrid role. 
• Develop specialist expertise in quality improvement, commissioning and regulation.
• Join a supportive and experienced team that is passionate about improving services and outcomes.
• Be enrolled into the ever popular Local Government Pension Scheme – a benefit with an extremely loyal fan club.
• Most importantly, see the direct impact of your work on the lives of people accessing care and support across West Northamptonshire. 

If you're passionate about quality, driven by improvement and ready to use your experience to make an even bigger impact, we'd love to hear from you.

Our benefits

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council

About us

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.  

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

Please note we reserve the right to close the advert early if we receive a high volume of suitable applications, so we recommend applying as soon as possible to avoid disappointment.

West Northants Council, where careers thrive.