Vacancies

Registration Service Customer Advisor

Please Note: The application deadline for this job has now passed.

About the role

Are you a customer focussed, a committed team player, able to work accurately under pressure and have a flexible approach towards work?

If so, the Registration Service would like to hear from you.

The Registration Service is a key part of the council and has the statutory duty to register all life events that occur in the district (births and deaths) and to conduct and register all civil marriages and civil partnerships. It also offers many other services such as Citizenship ceremonies, copy certificate production, and celebratory ceremonies such as Naming or Renewal of Vows.

The service is currently facing numerous challenges as a direct result of the pandemic. We’ve had to adapt at short notice to ensure we remain fully compliant with the latest Government guidelines while safeguarding our customers and colleagues.

The service operates from a variety of council buildings across the county and conducts ceremonies at over seventy approved venues.

The service is currently looking to recruit (22.5 hours) to join our busy Customer Advice team based at our One Angel Square office.

What will you be doing?

After completing the required training your main duties will include:

Dealing with all incoming and outgoing customer enquiries received by phone, email, post etc.

Processing payments

Keeping up to date and accurate system records on our customer database.

All other administration tasks within the job remit

Supporting the team at civil ceremonies where required.

This post will act on behalf of the statutory post-holder of “Registrar of Births, Deaths and Marriages” and “Superintendent Registrar”, and therefore you will be required to comply with the requirements of the Disqualification to Registration Office criteria.

Interviews will be held via Skype or Microsoft Teams.

For informal enquiries or a discussion about the job, please contact the Recruiting Manager by clicking the ‘contact Recruiting Manager’ link in your ‘My Account’ tab on the job site.

All applications must be made online – we cannot accept applications submitted via any other means.

Our benefits

We offer a wide range of benefits to our employees, these include:

Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
Cycle to Work scheme.
Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
Car Lease scheme
Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
Ongoing training and development opportunities.
A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

About us

We’re a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we’re embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.

Our vision at West Northamptonshire Council is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council https://youtu.be/lV0EfeUF4aU

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

When potential is unlocked, talent thrives.

Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.

West Northants Council, where careers thrive.