About the role
As a Resettlement Officer, you’ll play a vital role in helping vulnerable individuals and families build a safe, secure and fulfilling life here in West Northamptonshire. Working as part of our Community Engagement & Resettlement team, you will provide tailored advice, guidance and practical support to people arriving through Government resettlement and visa schemes, as well as recently granted refugees.
Every day brings variety - from conducting home visits and assessing individual needs to supporting people with accessing benefits, employment, education and local services. You’ll develop personalised integration plans that recognise each person’s strengths, ambitions and cultural background, ensuring they have the tools and confidence to thrive in their new community.
You’ll build strong relationships with local partners, training providers, employers and voluntary organisations to create opportunities that promote independence, wellbeing and community integration. Your work will also include supporting households with essential settling-in tasks, such as connecting utilities, accessing healthcare, and understanding local systems and services.
This is a rewarding, people‑focused role where empathy, resilience and excellent communication skills are essential. You will manage your own caseload, using your initiative to problem‑solve, plan ahead and achieve positive outcomes. In return, you’ll join a supportive, forward‑thinking team that cares deeply about making a difference and enabling everyone in West Northants to thrive.
Interviews will be in Northampton on Tuesday 17th March
What will you be doing?
In this varied and rewarding role, you will provide compassionate, practical and person‑centred support to individuals and families resettling in West Northamptonshire. You’ll work closely with people to understand their needs, strengths and aspirations, developing tailored integration plans that help them build confidence and independence. This includes offering guidance on navigating local services, supporting benefits and income‑related queries, and helping people improve their employment prospects through CV support, job‑matching and links with training providers.
Your day‑to‑day work will include managing your own caseload across multiple Government visa and resettlement schemes, carrying out home visits, and ensuring households feel safe, welcomed and supported. You’ll be a trusted point of contact for newly arrived families, assisting with essential settling‑in tasks such as registering with utilities, and accessing community, statutory and voluntary services.
You will build strong working relationships with internal colleagues, external partners and local organisations to create pathways into education, employment and community participation. You’ll also play a key role in promoting social inclusion and community integration through activities and initiatives that help people feel connected to their new surroundings.
Alongside your frontline work, you’ll maintain accurate case records, complete risk assessments, make referrals to appropriate support services and ensure your work aligns with WNC’s values around trust, respect, empowerment and high performance. Throughout, you will champion inclusive practice, uphold the welfare and safety of those you support, and contribute to continuous improvement of the resettlement service.
About you
You’ll be someone who thrives in a people‑focused role and brings empathy, patience and strong communication skills to every interaction. You’re able to adapt your style to suit different audiences and situations, building trust and understanding with individuals and families who may be facing significant challenges.
You will be confident managing your own caseload, using your initiative to prioritise work, identify issues early and plan effectively to achieve positive outcomes. Collaboration comes naturally to you - you’re comfortable influencing, negotiating and working alongside colleagues, partners and community organisations to deliver the best possible support.
Your background will include experience of working with people who have a range of support needs, such as mental health difficulties, domestic abuse, trauma, or challenges linked to resettlement or displacement, and you have a good understanding of the local services and pathways available. You’ll also bring knowledge of welfare benefits, income maximisation and money‑related advice, or be ready to develop this through training.
You’re someone who remains calm, professional and respectful, even when working with people in difficult or sensitive circumstances. You value diversity, champion inclusive practice and always seek to eliminate discriminatory behaviours. Being digitally confident, or willing to learn, you’ll use systems like Office 365 to maintain accurate records, complete assessments and ensure information is managed safely and securely.
If you’re motivated by making a meaningful difference, committed to helping people settle, integrate and thrive, and eager to be part of a supportive, values‑led team, then this role will suit you well.
Our benefits
You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.
About us
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner
The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.
If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.
West Northants Council, where careers thrive.
Attached documents
The following content displays a map of the job's location.
