Vacancies

Resettlement Project Support Officer

Please Note: The application deadline for this job has now passed.

About the role

This is an exciting opportunity to provide business support to the council's Resettlement Team. The work is fast-paced and you would be the central cog in the team, making everything work smoothly and ensuring that systems and processes are organised efficiently.

The resettlement team currently supports two bridging hotels, temporarily housing Afghan Nationals, here in the UK under the ARAP (Afghan Relocation & Assistance Policy) and ACRS (Afghan Citizens Resettlement Scheme) government resettlement schemes. We also support Ukrainian Nationals who have arrived here on sponsor visas as part of the Homes for Ukraine scheme.

It is essential that the team is organised and has everything it needs to be able to provide assistance to the people the support team is working with - this role is crucial to enable and facilitate exemplary service is delivered at all times.

What will you be doing?

Ensuring that data is recorded and stored accurately, the post holder will have to produce regular and ad-hoc reports on request, including responses to Freedom of Information requests and progress reports and updates, both on a planned basis, but also at short notice when required.

Dealing with enquiries, from a wide range of customers, many of them Ukrainian Nationals and their hosts across West Northamptonshire. Also liaising across council services to ensure the efficient and high-quality delivery of support to those that need it.

Making sure that all checks are performed and recorded for the Homes for Ukraine scheme and working with DLUHC (Department of Levelling Up, Housing & Communities) to make sure that people are arriving to safe places of refuge at a time of stress and trauma.

About you

You are highly organised and efficient. You should be proficient at using Microsoft applications and in particular, be experienced and skilled with Microsoft Excel.

You must have an excellent understanding of how to work with customers, providing exceptional service through strong communication skills. In particular, written communication skills will be key - part of the role will be to manage the resettlement inbox, which receives a steady volume of email traffic and a wide range of enquiries.

You will be resilient and able to work independently from the team, who are working from various locations across West Northamptonshire. You should be approachable and calm and able to prioritise your workload on a daily, if not hourly basis.

Our benefits

We offer a wide range of benefits to our employees, these include:

Generous annual leave entitlement starting at 27 days annual leave per year, 28 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
Car Lease scheme
Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
Ongoing training and development opportunities.
A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

The council is in the process of implementing a new pay structure and terms and conditions which will be applicable to this role.  The outcome could result in a future variation to the advertised salary, and this will be discussed at interview.

About us

We’re a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we’re embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.

Our vision at West Northamptonshire Council is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

When potential is unlocked, talent thrives.

Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.

West Northants Council, where careers thrive.