Vacancies

Senior Infrastructure Support Analyst

Please Note: The application deadline for this job has now passed.

About the role

We are looking for a Senior Infrastructure Support Analyst to help keep our infrastructure platforms up and running in a highly reliable safe and secure way.

We want to be the leading local council in digital innovation. To achieve this, we need to have the right people in our platform and infrastructure teams.

The purpose of the DTI team is to provide digital and technology support for West Northamptonshire Council and our partners North Northamptonshire Council, Milton Keynes Council, and Cambridgeshire County Council. You'll join us on our journey as we create better end-to-end services for our councils and residents.

Working together with a group of like-minded individuals, you'll have an extensive knowledge of Windows Server architecture and virtualisation technologies. A good understanding of enterprise level storage solutions and cloud environments would be a bonus.

Is this you? If so, we’d like to hear from you. 

What will you be doing?

Day to day, your job will look like: 

You will be part of the team supporting and maintaining our existing infrastructure, looking for how we may develop the service and improve.
Advising on, design and implement small infrastructure projects in your own area of specialisation.
Ensuring projects are delivered to scope, on time and to budget.
Ensuring we are secure and highly available as a service – liaising with the Cyber Security team to keep us on the right tracks
Monitoring incoming issues to the services desks, triage escalations appropriately so you can restore the service as soon as possible
Producing documentation to support the wider technical support teams learning and development
Creating business cases for the improvement opportunities you have identified, influencing decision makers to secure budget for delivery.
Keeping up to date with any product developments / issues through maintaining strong and positive relationship with our vendors
Being a proactive thinker, do-er and challenger, so that we can do our best work

About you

You will need: 

Natural openness, curiosity and optimism (a bit of bravery probably wouldn’t hurt either) 
Platform administration experience in Windows and VMware (essential), SAN storage and Cloud environments (a bonus)
Experience of working in an enterprise environment administrating Azure AD
Experience of security controls
Experience running projects to budget, on time, within scope
Excellent communication skills
ITIL qualifications or certification

Our benefits

We offer a wide range of benefits to our employees, these include:

Generous annual leave entitlement starting at 27 days annual leave per year, 28 days for senior managers (pro rata depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service and ability to purchase up to 6 weeks additional leave per year.
Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
Cycle to Work scheme
Car Lease scheme
Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
Ongoing training and development opportunities.
A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
Our West Ways of Working –We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

The council is in the process of implementing a new pay structure and terms and conditions which will be applicable to this role.  The outcome could result in a future variation to the advertised salary, and this will be discussed at interview.

About us

We’re a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we’re embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.

Our vision at West Northamptonshire Council is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

When potential is unlocked, talent thrives.

Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.

West Northants Council, where careers thrive.