Stock and Support Services Manager

What will you be doing?

You will be responsible for ensuring a small team of staff provide excellent customer service to support Northamptonshire Libraries and Information Services (NLIS), Community Managed Libraries, School Library Service and Traded Services to deliver their own front line services including:-

• Timely supply of reading materials and non-book supplies
• Efficient management of ordering, receipting and invoicing transactions
• Management of transport delivery systems and staffing including but not limited to; council libraries, community managed libraries, Library Resources for Education, Bookstart

About you

Working within the business support team, you will be based at Riverside Retail Park, Northampton in our warehouse building, delivering support to libraries and traded services across both West and North Northamptonshire.

You will be responsible for a small team and must enable ordering stock of books and resources, maintaining and manage financial transactions, delivery of stock and resources in a timely manner. 

You must be positive and forward thinking with a 'can do' attitude and a ideally will have a background in customer excellence.  You will have previous experience of managing and motivating a team.

You will interact with a wide variety of people and will need to be enthusiastic, methodical, self motivated and possess excellent customer service skills along with IT skills.

The role entails a certain amount of physical activity and you must be flexible in your approach to work and be able to work on your own initiative as well as part of a team.

Our benefits

We offer a wide range of benefits to our employees, these include:

• Generous annual leave entitlement starting at 27 days annual leave per year, 28 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
• Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
• Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
• Cycle to Work scheme
• Car Lease scheme
• Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
• Ongoing training and development opportunities.
• A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
• Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
• Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

The council is in the process of implementing a new pay structure and terms and conditions which will be applicable to this role.  The outcome could result in a future variation to the advertised salary, and this will be discussed at interview.

About us

We’re a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we’re embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.  

Our vision at West Northamptonshire Council is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. 

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

When potential is unlocked, talent thrives.

Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.

West Northants Council, where careers thrive.