Vacancies

Systems Support Lead

Please Note: The application deadline for this job has now passed.

About the role

Our vision for all residents in West Northamptonshire is that they will have healthy and independent lives with easy access to joined up advice and support which will help them to help themselves. West Northamptonshire Council delivers a broad range of critical services to residents across the authority, from Adults Social Care, Public Health, Housing Solutions to running libraries and leisure centres, major highways schemes and refuse collection.

The Business Intelligence and Population Insights Team (BIPI) delivers data analysis and insights that support council leadership and staff to make informed business decisions. This begins with the collection of data from a range of systems databases, and other internal and external data sources. We provide a support function for some of the systems used within BIPI and more widely in the organisation.

Our development plans include exploration of new self-service data visualisation and analytical tools, including reviewing and potentially replacing the existing data warehouse and implementation of Power BI.

We are looking for someone to join us who has excellent customer care and communication skills, and experience at supporting the implementation of new systems.

What will you be doing?

You will be undertaking information management and data quality tasks across a number of council services’ databases. These currently include adults social care, public health, early help and education, and children’s social care, but may expand to include other areas moving forward.

You will work closely with others in the BIPI team, IT, and service areas, providing administration, training, guidance and support to enable staff to use database applications. You will process and respond to incoming communication via telephone and email, and complete incident and service request investigation and resolution. Liaising with internal colleagues and third party software providers to resolve queries and establish the correct information to maintain accuracy in databases.

You’ll have the opportunity to work on joint projects with services to scope, design, test and implement system improvements and offer guidance and support.

About you

We are looking for someone experienced at working with database applications, who is proactive, able to manage their own workload effectively, and has a self-reliant approach to problem solving.

Good communications skills are essential, as is the ability to understand and pragmatically resolve database queries from service users, escalating where necessary and ensuring high levels of customer service.

You will need: 

Self motivated, organised and able to use own initiative, able to communicate effectively and work as part of a team
Able to work flexibly and meet deadlines
Problem solving skills

Excellent Customer care skills with substantial experience of client/user contact in a variety of situations
Excellent interpersonal and communication skills to build strong working relationships across the organisation to ensure a collaborative approach to Business Intelligence activities, explaining technical changes to systems to stakeholders not of a technical background.
Experience of using database applications

Our benefits

We offer a wide range of benefits to our employees, these include:

Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
Cycle to Work scheme.
Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
Car Lease scheme
Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
Ongoing training and development opportunities.
A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

About us

We’re a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we’re embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.

Our vision at West Northamptonshire Council is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

When potential is unlocked, talent thrives.

Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.

West Northants Council, where careers thrive.