Temporary Accommodation Team Leader

What will you be doing?

A key part of this role will be providing leadership and support to the Temporary Accommodation Officers, working closely with Housing Options Officers to ensure households placed in temporary accommodation receive effective housing management and appropriate support. You will oversee the management of customer cases, ensuring issues such as anti-social behaviour, breaches of licence conditions and tenancy-related concerns are addressed promptly and effectively. 

Working collaboratively with the Temporary Accommodation Manager, Head of Housing Solutions, Finance Team and Revenues & Benefits Team, you will contribute to the effective management of the Council’s temporary accommodation portfolio. 

Help monitor the number of households living in temporary accommodation, review associated expenditure and analyse performance information to assess the effectiveness of initiatives designed to reduce both the use and cost of temporary accommodation. Through strong operational oversight, partnership working and a focus on continuous improvement, you will support the delivery of a high-quality, cost-effective service that achieves positive outcomes for households experiencing homelessness.

About you

The successful candidate will have a good working knowledge of current homelessness and housing legislation, policy and practice, including the Housing Act 1996 (Parts VI and VII), the Homelessness Reduction Act 2017, the Homelessness Act 2002, the Localism Act 2012, the Homelessness Code of Guidance and relevant case law. 

You will be confident applying legislation and statutory guidance to complex cases, ensuring legal compliance while delivering effective and customer-focused housing solutions for people experiencing homelessness.

Our benefits

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.

About us

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. Hear from our Chief Executive, Martin Henry, about building a career at WNC.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us. 

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

Please note we reserve the right to close the advert early if we receive a high volume of suitable applications, so we recommend applying as soon as possible to avoid disappointment.

West Northants Council, where careers thrive.