About the role
Our team of brilliant Call Care Operators play an important role in looking after our most vulnerable members of the community by providing a response to their alarm calls, 24/7, 365 days of the year.
No two calls are the same for our team which makes it a really interesting role, you could be answering a call from a customer’s smoke alarm and calling the fire brigade or providing reassurance to a customer.
We are proud of our service, and if you like helping others we would love to hear from you
What will you be doing?
Looking for a change of role? Do you like helping others?
This is an office-based, control room role answering calls from older people and people with vulnerabilities.
We facilitate a 24/7 365 response which may include calling the emergency services, family and other support – please see Job Description for further information.
Hours and shifts:
We are recruiting for two part-time posts. One post is 16 hours a week, the other is 15 hours a week, both over a 12-week rolling rota pattern.
Post one – between the hours of 09:30-14:30 and 17:00-22:00 with a combination of weekday and weekend working
Post two – between the hours of 08:00-22:00 with a combination of weekday and weekend working
About you
This is an ideal role for someone who is reliable, resilient, caring and committed to helping and safeguarding others. A background in Customer Services would be desirable.
This role involves working in a close-knit team and also requires some lone-working therefore you need to be confident working alone and being autonomous. This is a busy, varied role and so you must be able to multi-task in a busy environment.
The shift pattern is a mixture of weekdays and weekends with varied hours over a six-week rota pattern therefore you will need to be available to work at these times. You will also be required to be flexible to cover colleague’s annual leave and unforeseen absence as part of our team-working ethos.
Please apply by completing the online application form, clearly demonstrating how you meet the Essential Criteria for this role, give examples where possible.
Additional Information
If you are successful on application stage, you will be called for a telephone interview
Stage two will consist of a face-to-face interview and, if successful will follow with a group assessment where you will find out more about it’s really like to work with us
This post is subject to an enhanced criminal background check via the Disclosure and Barring Service
If you would like an informal discussion about the role please contact Lucy Allison on 01604 837434 or Stephanie Kealy on 01604 837656 or email; TeamleadersCallCareMailbox.NBC@westnorthants.gov.uk
Our benefits
We offer a wide range of benefits to our employees, these include:
- Generous annual leave entitlement of 27 days annual leave per year, 28 days for senior managers (pro rata for part time employees), plus bank holidays. An additional 5 days, linked to continuous service and ability to purchase up to 6 weeks additional leave per year.
- Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
- Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
- Cycle to Work scheme
- Car Lease scheme
- Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
- Ongoing training and development opportunities.
- A variety of flexible working options to support your work/life balance, including part time, term time, 9-day fortnight, etc. (subject to business needs).
- Our West Ways of Working – We want our workforce to thrive, and we equip our workforce with the right technology to support hybrid and collaborative working. Recognising that not all roles can be carried out remotely or part remotely, some of our roles are assigned as fixed worker based out of one of our locations across West Northamptonshire.
- Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.
The council is in the process of implementing a new pay structure and terms and conditions which will be applicable to this role. The outcome could result in a future variation to the advertised salary, and this will be discussed at interview.
About us
We’re a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we’re embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.
Our vision at West Northamptonshire Council is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
When potential is unlocked, talent thrives.
Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.
West Northants Council, where careers thrive.
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