About the role
Our team works with a wide range of individuals including vulnerable adults, the elderly, people with physical, sensor or cognitive impairments and people with mental health needs. We are the first point of contact for those in our communities (our customers).
We are passionate about working with people to promote independence and dedicated to making a difference in the community.
The key point to the role is to provide accurate records and delivering essential administrative support, to ensure communication is up to date and delivered to our Adult Social Care Community teams in relation to each customer.
What will you be doing?
Managing all communication correspondence, such as being the first point of contact via telephone, whilst assisting support in meetings, processing purchase orders, and anything else that is required.
Maintaining accurate records, providing administrative support, and facilitating communication.
The main duties of the role are answering the phone (receiving calls from vulnerable members of the community), entering data on our Adult Social Care database, maintaining spreadsheets and taking accurate minutes of meetings.
Support will be given on all aspects of the role from team members and managers.
Maintaining accurate records, providing administrative support, and facilitating communication.
Office based at NN11.
Monday 9am - 5pm, Tuesday 9am - 5pm and Wednesday 9am - 12.30pm
** Please note these are fixed times and must be covered**
About you
We are passionate in making a meaningful impact, are you?
We would love it if you can exhibit strong organizational abilities and a proactive approach to tasks, capable of working autonomously in a busy, fast paced setting.
Being confident and empathetic on the telephone as this is a large part of the role, thus experience of working within a telephone customer fast paced environment is essential.
As we provide Care plans/Case notes attention to detail in producing clear, concise and accurate records is key. The ideal applicant will have taken minutes or written Case/Care notes previously.
If you have knowledge of either Hybrid Mail, Eclipse or Care Motive this would be beneficial. At minimum we require basic of Word, Excel with Case/Care note/minute taking.
A friendly and reliable demeanour is key, contributing to a positive working atmosphere, given the nature of all the soon to be familiar faces you may greet to meet. If you're ready to bring these qualities to our team and make a difference, we encourage you to apply.
Please note: There is no option to offer sponsorship or transfer of. You must have Right to work in the UK.
We may close this vacancy early, if we receive sufficient applications for the role.
Our benefits
We offer a wide range of benefits to our employees, these include:
- Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
- Cycle to Work scheme.
- Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
- Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
- Car Lease scheme
- Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
- Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
- Ongoing training and development opportunities.
- A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
- Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
- Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.
About us
The role is based within the Rural North & West Community Team, based at the Abbey Centre, Daventry NN11 4XG
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council https://youtu.be/lV0EfeUF4aU
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner
The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.
If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.
West Northants Council, where careers thrive.
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