Business Support Officer - Adult Social Care

What will you be doing?

As the Business Support Officer, you'll often be the first point of contact for people who may be worried about a loved one, struggling to cope themselves, concerned about someone's safety or looking for support during a difficult time. You'll listen carefully, gather important information and make sure those enquiries reach the right professionals as quickly as possible.

You'll work closely with social workers, managers and partner organisations, helping to keep vital services running smoothly behind the scenes. From supporting safeguarding meetings and recording important information, to coordinating communication across busy teams, you'll be helping ensure people don't fall through the cracks

You'll become the person who keeps things moving. Whether that's managing a busy inbox, coordinating meetings, producing minutes, updating records or making sure the right information reaches the right people, you'll play a key role in supporting the team. It's the sort of role where you'll quickly get to know what's happening across the service and become someone colleagues rely on to keep things organised, efficient and on track.

Why work for us?

The work you do here might not always be visible, but it makes a real difference. Every call answered, email managed and piece of information recorded helps our teams support adults across West Northamptonshire and ensures people receive the help they need when they need it.

You'll join a welcoming team who support each other, share knowledge and understand the part everyone plays in delivering great services for local people. There'll be plenty of opportunities to learn, build your confidence and develop new skills, with support from experienced colleagues around you.

Alongside a rewarding career, we offer:

• Generous annual leave
• Local Government Pension Scheme
• Learning and development opportunities
• Health and wellbeing support
• Employee benefits and discounts

As part of West Northamptonshire Council, you'll also have access to ongoing training and opportunities to build a long-term career within a large and ambitious organisation.

About you

We're not expecting you to be an expert in Adult Social Care.

You might come from an administration, customer service, healthcare, support work, housing, charity or public sector background. You may have experience supporting vulnerable people directly, or perhaps you've worked in a role where you've handled sensitive conversations and needed to stay calm under pressure.

We're looking for someone who can communicate well, stay organised and keep a level head when things get busy. You'll be comfortable talking to people from all walks of life, listening carefully, asking the right questions and making people feel heard, even when they're having a difficult day.

You'll also be confident using IT systems, managing information accurately and working proactively without needing constant direction. Experience supporting vulnerable people, dealing with safeguarding concerns, or working in health, care, housing or customer-focused environments would be helpful. It isn't essential, but you'll need to feel comfortable having conversations with people who may be facing difficult circumstances.

Most importantly, we're looking for someone who's approachable, proactive and genuinely enjoys helping others. Someone who can bring calm to busy days, confidence to difficult conversations and be a reliable part of a team that helps people access the support they need.

Our benefits

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council

About us

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.  

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

Please note we reserve the right to close the advert early if we receive a high volume of suitable applications, so we recommend applying as soon as possible to avoid disappointment.

West Northants Council, where careers thrive.